Talk to a human who gets it.
Whether you're troubleshooting a sync error, pricing a Centre license, or rethinking AAC support, you'll land with the right person — fast.
How can we help you today?
Questions about your app, your billing, or a learner you're supporting? This is the fastest way to reach our team.
Before you write in, here are the quick answers
What about billing or a license for my school/centre?
If you need an invoice, a quote, or have a question about your Centre or Centre Plus license, emailing us is fastest. We'll point you in the right direction without a runaround.
Do you offer live chat?
We don't offer live chat — we've found it often leads to 'sent a message and waited anyway.' Instead, we promise an extremely fast asynchronous reply, usually within a few hours, from a qualified human.
What is the fastest way to get an answer to a technical issue?
Check the Help Center in the app or our website. It's built from real support tickets and is the fastest way to fix a sync or printing issue. If you don't find an answer, email us and we'll take it from there.
Looking for answers right now?
Sometimes you just want to figure it out yourself. Our Academy and Help Center are designed by educators, full of step-by-step guidance, and ready whenever you are.